Last Updated: 05-27-2025
At Neonora, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices in compliance with global regulations, including the GDPR (EU), CCPA (California), and PIPEDA (Canada).
Information We Collect
We collect the following types of information:
Custom designs, text, or images submitted for personalized neon signs.
Personal Information:
Name, email address, shipping/billing address, phone number.
Payment details (processed securely via third-party gateways like Stripe/PayPal; we do not store credit card data).
Account credentials (if you create an account).
Technical Data:
IP address, browser type, device information.
Cookies and usage data (e.g., pages visited, time spent).
User-Generated Content:
How We Use Your Information
We use your data to:
Prevent fraud and ensure compliance with legal obligations.
Process and fulfill orders.
Provide customer support and respond to inquiries.
Send transactional emails (order confirmations, shipping updates).
Send marketing communications (with your explicit consent).
Improve our website, products, and services via analytics.
How We Share Your Information
We only share data under these circumstances:
- Service Providers: Payment processors (Stripe), shipping partners (FedEx, UPS), and email platforms (Mailchimp).
- Legal Compliance: When required by law (e.g., court orders, tax authorities).
- Business Transfers: In mergers, acquisitions, or asset sales (you will be notified).
We do not sell your personal information to third parties.
International Data Transfers
Your data may be transferred to and processed in countries outside your residence (e.g., US-based servers). We ensure safeguards like GDPR-approved Standard Contractual Clauses (SCCs) for EU/UK users.
Data Retention
We retain your information only as long as necessary:
User accounts: Until deletion is requested.
Order data: 7 years (for tax/compliance purposes).
Marketing data: Until you unsubscribe or request deletion.
Your Rights
Depending on your location, you have the right to:
Withdraw consent (where applicable).
Access, correct, or delete your personal data.
Opt out of marketing communications.
Restrict or object to data processing.
Request data portability (receive a copy of your data).
Cookies and Tracking Technologies
We use cookies to:
- Enable shopping cart functionality.
- Analyze website traffic via Google Analytics.
- Deliver targeted ads (with your consent).
Manage preferences via your browser settings or our Cookie Consent Banner.
Security Measures
We protect your data with:
Restricted access to sensitive data.
SSL/TLS encryption for all transactions.
Regular security audits.
Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from minors.
California Residents (CCPA)
California residents may:
- Request disclosure of data collected in the past 12 months.
- Opt out of the “sale” of personal data (though we do not sell data).
- Submit requests via neonora.shop@gmail.com
Updates to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions, requests, or complaints:
Email: neonora.shop@gmail.com
Address: 7 E 15th street, Los Angeles, CA 90015, USA
Phone: +1 (323)-999-1009