Most orders are processed within 3-5 business days and delivered within 5-10 business days, depending on your location.

We offer a 30-day “Glow Guarantee”! Return unused, non-custom items in original packaging for a refund. Start by emailing neonora.shop@gmail.com with your order #.

Contact us immediately at neonora.shop@gmail.com with your order # and new address. If unshipped, we’ll update it!  *(Note: Add urgency + clarify cut-off time, e.g., “Changes must be requested within 24 hours of ordering.”)

Track your order in real-time by:

1. Checking your shipping confirmation email (sent once shipped) for a tracking link.

2. Logging into your Neonora account → Order History. 
   
   Tracking updates may take 24-48 hours to activate after shipment.

We’re here to light up your day!  Reach us via:

• Email: neonora.shop@gmail.com (24/7)

• Phone: +1 (323)-999-1009 (Mon-Fri, 10 AM–5 PM).

Need faster help?
 Order issues: Include your order #.
 Design questions: Attach screenshots!

Act fast!  Email: neonora.shop@gmail.com ASAP with your order # + correct address. If unshipped, we’ll update it! If shipped, we’ll contact the carrier—but cannot guarantee rerouting. Pro tip: Always triple-check your address at checkout! 

Yes! We ship to 50+ countries, including the US, Canada, EU, and Australia.  Check our full list here or enter your address at checkout for real-time availability.

Yes! All in-stock items from your order will arrive in one carefully packaged parcel. If your order includes pre-orders or items from multiple locations, we’ll notify you via email about split shipments.