Common purchase queries answered
Orders and Shipping
Most orders are processed within 3-5 business days and delivered within 5-10 business days, depending on your location.
Simply click “Create Account” during checkout or visit our Sign Up page, enter your email + password, and verify via email!
Contact us immediately at neonora.shop@gmail.com with your order # and new address. If unshipped, we’ll update it! ✉️ *(Note: Add urgency + clarify cut-off time, e.g., “Changes must be requested within 24 hours of ordering.”)
Track your order in real-time by:
Checking your shipping confirmation email (sent once shipped) for a tracking link.
Logging into your Neonora account → Order History. 📦🔍
Tracking updates may take 24-48 hours to activate after shipment.
No, we never store your credit card details. Payments are securely processed via PCI-DSS compliant partners like Stripe. For saved cards, your bank’s tokenization protects your data. 🔒✅
Sales tax is applied based on your shipping address and local regulations. The exact amount will display at checkout. 💳
Yes! We ship to 50+ countries, including the US, Canada, EU, and Australia. 🌍 Check our full list here or enter your address at checkout for real-time availability.
Yes! All in-stock items from your order will arrive in one carefully packaged parcel. If your order includes pre-orders or items from multiple locations, we’ll notify you via email about split shipments. 📦
If you need to swap an item
Returns and Exchanges
We offer a 30-day “Glow Guarantee”! Return unused, non-custom items in original packaging for a refund. Start by emailing neonora.shop@gmail.com with your order #.
We’re so sorry for the mix-up! 🌟 Please email neonora.shop@gmail.com within 7 days of delivery with:
Your order #.
Photos of the incorrect item + packaging.
We’ll ship the correct item ASAP or refund you—and cover return shipping if needed!
We’re devastated to hear this! 💔 Please email us within 48 hours at neonora.shop@gmail.com with:
Your order #.
Photos/video of the damaged item + packaging.
We’ll send a free replacement or refund you immediately—no return required!
We’re here to light up your day! 💡 Reach us via:
Email: neonora.shop@gmail.com (24/7)
Phone: +1 (323)-999-1009 (Mon-Fri, 10 AM–5 PM).
Need faster help?
🔸 Order issues: Include your order #.
🔸 Design questions: Attach screenshots!
Act fast! 🚨 Email: neonora.shop@gmail.com ASAP with your order # + correct address. If unshipped, we’ll update it! If shipped, we’ll contact the carrier—but cannot guarantee rerouting. Pro tip: Always triple-check your address at checkout! 📦✅
We’ll do our best to help! 🌟 Email: neonora.shop@gmail.com IMMEDIATELY with your order # and requested change.
Standard Orders: Cancel/modify within 24 hours if unprocessed.
Custom Neon Signs: Changes cannot be made once production starts (usually within 6 hours).
Absolutely! 🌟 Email neonora.shop@gmail.com with the product name/size, and we’ll notify you when it’s back in stock. For hot-selling items, we may open pre-orders with a 10% discount! 🎉